The following terms of service (“TOS”) will apply to the agreement to provide service between James Melendez, hereafter referred to as (“CCC” – following trading name Crypto Consultancy Care), and the individual or business entity identified on the order form for said services (“Customer”). These terms, along with the attached “Legal Considerations, Risks and Disclaimer,” shall hereinafter be referred to as the “Agreement” between the two above mentioned parties.
Service Rates
Customer acknowledges that they have been made adequately aware of the initial rates and fees associated with services being rendered by CCC and have received a complete description of services to be rendered. Customer also acknowledges that CCC reserves the right to change the specified rates and charges from time to time. Any promotional offers made by CCC are contingent upon the CCC maintaining its cost of service goals. Where possible, CCC will provide the Customer with a minimum of 15 days’ notice of any rate changes.
Payments and Fees
Customer acknowledges that CCC is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and CCC has been able to adequately verify the validity of said payment.
Recurring Payments
Recurring payments will become due and payable on the first day of the month following the completion of the first invoice term, and will continue as such for all subsequent invoices. Any account that becomes past-due may be suspended or disabled for non-payment at any time at the sole discretion of CCC. Accounts suspended or disabled for non-payment may be subject to a restoration charge due and payable prior to service being restored. Any accounts that are not collectible by CCC will be turned over to an outside collection agency. If your account is turned over for collection, you agree to pay CCC a “Collection Fee” of not less than $150, in addition to any fees that may be imposed by the outside collection agency or its legal representation. All services that CCC offers are considered to be provided on a strictly prepaid basis.
Refund Policy
All services rendered by the Company are provided on a non-refundable basis. This includes, but it not limited to, session fees, package fees, seminar fees, webinar fees, monthly fees, upgrade fees and professional services fees. In addition, if your account is canceled by CCC for violation of this Agreement or the attached Acceptable Use Policy, all payments made to CCC become completely non-refundable. Customer agrees not to charge back any credit card payments for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement and may be subject to collection action as described in the “Payments and Fees” section above.
Service Cancellation
Scheduled Services:
If the Customer is unable to attend a scheduled appointment, the Customer may cancel the appointment. Cancellations must occur no less than twenty-four (24) hours prior to the appointment time.
Cancellations with >24 hour notice:
The Customer will be charged a minimum $25 cancellation fee for appointments cancelled greater than 24 hours prior to the scheduled appointment time. The Customer can cancel the appointment by simply getting in contact with CCC using telephone or email details as provided on CCC website https://www.cryptoconsultancycare.com
Refunds issued are at the discretion of the Company and are not guaranteed. If a refund is approved and issued, the Customer will be refunded the original purchase price less the above named $25. The Company is under no obligation to provide this refund but will consider the circumstances for which the appointment was cancelled when evaluating refund requests for cancellations made greater than twenty-four (24) hours prior to the scheduled appointment time. Refunds requests will be evaluated and processed within five business days of request date. The Customer will receive an email from the company outlining the determination of the refund request. CCC is not liable for delays in refunds made by the payment processing company.
Any rescheduled sessions must be scheduled and completed within the schedule availability posted on the date of the cancellation. CCC does not guarantee rescheduling availability as the appointment times available are dependent on the demand for services and consultant availability.
Cancelations with < 24 hour notice:
In the event that the Customer cancels a session less than twenty-four (24) hours prior to the scheduled appointment time, the Customer will not receive a refund nor will the Customer be guaranteed an opportunity to reschedule the appointment time. Under no circumstances is CCC obligated to cancel or reschedule appointments for the Customer. The Customer may request such assistance which will be provided as a courtesy to the Customer when available.
Non-Scheduled Services:
Requests to cancel non-scheduled services may be made by the Customer by emailing the request to All requests for service cancellation must be made a minimum of 10 days prior to the renewal date of the service being cancelled. Failure to provide notice at least 10 days prior to the renewal date will result in a full billable monthly cycle prior to cancellation. Where all services are considered to be provided on a strictly prepaid basis, no prorated or partial refunds will be made. All outstanding invoices must be paid in full prior to requesting cancellation.
No-Show Policy
In the event the Customer does not attend an appointment and does not cancel the appointment prior to the scheduled appointment time, the Company considers it a “no-show” appointment. No-shows impacts CCC’s services who anticipate the session as well as other clients who could have been seen in the spot that was missed. CCC is under no obligation to issue refunds to Customers for no show appointments nor is the Company obligated to offer the Customer an opportunity to reschedule no show appointments.
CCC has the right to suspend or restrict the Customers scheduling privileges and refuse any future services in the event of a no show appointment.
Expiration Policy
All sessions purchases, goods, services, or other sales are subject to our 3-month expiration. Refunds for purchases made will not be issued. The Company is under no obligation to provide services for purchases made greater than 90 days from purchase date. It is the responsibility of the Customer to ensure that the services purchased are available within the expiration date prior to making a purchase.
Virtual Consulting Session Process
Scheduling & Payment
CCC uses Zoom or SKYPE for its virtual consulting sessions provided to the Customer. In order to participate in virtual consulting sessions, the Customer must read and agree to Terms of Service, outlined here, as well as the Legal Considerations and Risk Disclaimer as outlined below. The Customer must agree to these Terms of Services as well as the Legal Considerations and Risk disclaimer in order to proceed to the third party scheduling website www.Calendly.com. In order to complete the scheduling process with Calendly, the Customer must make the payment for services in full. After the Customer has completed the CryptoConsultz Intake Form, scheduled the session through Calendly and made the payment for services in full, the Customer will receive an email outlining the “Meeting Details.”
Connecting to Virtual Consulting Sessions
Prior to the scheduled session time, the Customer can connect to the meeting through the meeting link provided in the in the “Invitation” email. Failure of the Customer to locate the “Invitation” email and/or access the meeting link prior to the Customer’s scheduled session does not obligate CCC to provide the customer with a refund. The Customer is provided a courtesy “Meeting Preparation” email from the Company with instructions on how to connect. It is the responsibility of the Customer to prepare for the meeting and address any connectivity issues prior to the meeting and before the twenty-four (24) hour cancellation deadline.
CCC offers virtual consulting sessions through Zoom or SKYPE as a courtesy to the Customer but is in no way obligated to provide session through virtual consulting platforms. In the event that the Customer or a representative of the Company is unable to connect to virtually, a phone consultation will be provided.
CCC does not accommodate for technical difficulties on the Customer’s end. It is the responsibility of the Customer to test all devices and connectivity platforms prior to the scheduled meeting time. CCC is not obligated to provide customer support in addressing connectivity problems.
Delayed Consultation Sessions
CCC allows a ten (10) minute grace period to account for delays in meeting times for Customers, regardless of the reason for delay. CCC is not obligated to provide a refund to the Customer for meetings delayed less than ten (10) minutes from the scheduled meeting time.
In the event the Customer is late, the Customer is required to call CCC at 1 347 336 9615, to report the delay. CCC does not guarantee that it will be available on demand before, during or after the Customer’s session time. See Customer Service response times for details. CCC will wait on the meeting for ten (10) minutes in order to allow the customer to join the call or virtual session. Should the Customer fail to connect to the meeting within ten (10) minutes time the session will be terminated and considered a no show. Refunds will not be given for no show appointments. See above “no show” terms for details. If the Customer connects to the meeting within ten (10) minutes of the scheduled session start time, the meeting will continue as scheduled. No additional time will be added to the consultation session time to accommodate for session delays due to Customer delay. CCC is under no obligation to make further attempts to contact the Customer during times of meeting delay but may do so as a courtesy to the customer in the event a meeting is delayed.
In the event CCC has a delay in joining a session, the Customer agrees to wait on the line for ten (10) minutes to account for the Company’s grace period as outlined above before terminating the session. Should CCC fail to join the meeting within ten minutes, the Customer will be offered a full refund in the amount of the original purchase price for the session. Alternatively, the Customer may elect an opportunity to reschedule the session along with a complementary additional thirty (30) minutes of consultation time which can be scheduled within six (6) months of the original purchase date.
In the event the CCC is less than ten (10) minutes late to the meeting, the Customer will be given the opportunity to extend the meeting time by fifteen (15) minutes or will be given a complementary 15 minute consultation session which may be scheduled within six (6) months of the original purchase date.
In the event of any delays, the Customer can request a refund or complementary session, as outlined above, by submitting a request on the Website.
Billing Errors
Customer acknowledges that CCC will make it’s best effort to ensure that all invoices are correctly issued. However, should Customer note any possible errors, Customer agrees to notify CCC within 15 days of the issuance of the errant invoice. After 15 days, all invoices will be assumed to be correct, and no further billing adjustments will be made.
No Lease Implied
Customer acknowledges that the CCC is providing a service, and no binding lease of physical equipment or real estate is in any way implied as part of this agreement.
Privacy Policy
CCC will not sell, lease, borrow, give, or otherwise dispose of any type of customer provided information to any third party unless compelled to do so by law or in cooperation with any law enforcement investigation. CCC reserves the right to collect and utilize any customer information, including, but not limited to email addresses and web site cookies, for internal tracking and/or marketing purposes.
Violation of Terms
Should Customer violate any of these terms, CCC will attempt to contact the customer by email or telephone before taking any action where avoidable. However, CCC will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer’s services without any type of notification.
Complaint Response Times
CCC does not guarantee that it will be available on demand before, during or after the Customer’s session time. Customer Service inquiries can be made on Website. Requests will be prioritizes at the discretion of CCC. CCC makes no guarantee to complaint response times but does make every effort to address Customer requests in a timely manner, typically within 3-5 business days.
